Support

Help Before You Get Started

Find answers about SenteNote workspaces, plans, payments, account setup and subscriptions. You do not need an account to use this support page.

Support topics

Questions and answers

Search support questions

30 published questions.

Getting Started

What SenteNote is, what you need and how to create your first workspace.

Workspaces

Choosing a workspace type and running several workspaces from one account.

Plans and Billing

Available plans, billing durations and how subscriptions are priced.

Payments

Manual Mobile Money payments, approval times and payment outcomes.

Accounts and Security

Account setup, roles, invitations and permanent account deletion.

Reports and Downloads

PDF and CSV exports, reporting limits and how filters are applied.

Still need help?

Contact the SenteNote team if your question is not listed, you need help choosing a workspace, or you are having trouble completing setup or payment.

Email Support Chat on WhatsApp — Uganda Chat on WhatsApp — United Kingdom

Email: info@sentenote.com
Uganda WhatsApp: +256 705 367 326
United Kingdom WhatsApp: +44 7742 857624

Help Before You Get Started

Support topics

Questions and answers

Getting Started

What is SenteNote?

Do I need to install anything?

Can I try SenteNote before registering?

How do I create my first workspace?

Workspaces

Which workspace should I choose?

Can one account have several workspaces?

Can I create more than one workspace of the same type?

Can different workspaces use different plans?

Can I add another workspace later?

Plans and Billing

Which plans are available?

Which billing durations are available?

Can I change my plan later?

Do all my workspaces share one subscription?

Which plans include PDF reports?

Payments

How do I pay for an SenteNote subscription?

Can I pay by card?

How long does payment approval take?

What happens while my payment is being reviewed?

What happens if my payment is rejected?

Does payment for one workspace activate my other workspaces?

Accounts and Security

Can I leave setup and return later?

Can I invite other people to my workspace?

Can I use different roles in different workspaces?

Can I delete my account?

Can I register again with the same email after deleting my account?

Reports and Downloads

Can I download reports?

What is the Growth report limit?

What does Premium reporting include?

Do report downloads use the filters I selected?

Are CSV exports still available?

Still need help?